With several options on the Market
Dec 30, 2023 3:18:07 GMT -6
Post by ashik54 on Dec 30, 2023 3:18:07 GMT -6
You need to evaluate the features that the tools offer, such as protection of anonymity and compliance with LGPD, a dedicated website, use of artificial intelligence, accessibility, delegation of activities, alerts, BI, and data analytics to support strategic decision-making. For the Director of Innovation and New Business, Glades Chuery, more than capturing complaints, it is essential that the chosen channel helps the company make decisions, such as suggesting training and qualifications on recurring topics in complaints, for example. The Digital Ouvidor Reporting Channel has exclusive technology that uses artificial intelligence and a chatbot to capture the report.
This way, there is no interference from call center attendants (as in the famous children's game of “cordless telephone”), preserving the total integrity of the report and allowing accessibility for everyone. Why look for an external reporting channel? This year, Decree 11,129/22 was published (which regulates Law No. 12,846/2013, called the “Anti-Corruption Law”), which provides for the formation Email Data of reporting channels as part of the integrity program, among other measures. As a result, the choice of outsourced companies, such as Ouvidor Digital, became a strategic decision. Credibility is the key Companies that want to comply with the Anti-Corruption Law can create an internal reporting channel, but hiring an external channel demonstrates credibility for everyone involved, be they customers, employees, suppliers, or regulatory bodies.
Thus, whistleblowers are not insecure about reporting, as there is no identification and, consequently, no retaliation within the company. Furthermore, the existence of this type of tool contributes to the prevention of cases of harassment, fraud, and other irregularities. According to ACFE, 60% of irregularities are prevented through the reporting channel. Evaluate the cost-benefit ratio Is it worth creating an email box or a form to capture complaints? Does it make sense to manage complaints in an Excel spreadsheet? Regardless of the size of the company, the process of investigating and handling a complaint needs to be carried out safely and effectively.
This way, there is no interference from call center attendants (as in the famous children's game of “cordless telephone”), preserving the total integrity of the report and allowing accessibility for everyone. Why look for an external reporting channel? This year, Decree 11,129/22 was published (which regulates Law No. 12,846/2013, called the “Anti-Corruption Law”), which provides for the formation Email Data of reporting channels as part of the integrity program, among other measures. As a result, the choice of outsourced companies, such as Ouvidor Digital, became a strategic decision. Credibility is the key Companies that want to comply with the Anti-Corruption Law can create an internal reporting channel, but hiring an external channel demonstrates credibility for everyone involved, be they customers, employees, suppliers, or regulatory bodies.
Thus, whistleblowers are not insecure about reporting, as there is no identification and, consequently, no retaliation within the company. Furthermore, the existence of this type of tool contributes to the prevention of cases of harassment, fraud, and other irregularities. According to ACFE, 60% of irregularities are prevented through the reporting channel. Evaluate the cost-benefit ratio Is it worth creating an email box or a form to capture complaints? Does it make sense to manage complaints in an Excel spreadsheet? Regardless of the size of the company, the process of investigating and handling a complaint needs to be carried out safely and effectively.